Terms of Service & Conditions Terma Perkhidmatan & Syarat

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User”, “Client”, or “Subscriber”) and AKUREKA SDN. BHD. (“Akureka”, “we”, “us”, or “our”), a company incorporated in Malaysia with Company Registration No. 202601043545 (1705640-X).

By accessing or using our websites (akureka.com, akureka.my), our developer APIs, or any of our proprietary software products — including e-Invoice.my, PollPrice.com, AI Calorie, and Email Infinite — you agree to be bound by these Terms and our Privacy Policy & PDPA Notice.

1. Platform Services & SaaS Products

Akureka designs, engineers, and operates modern software platforms. Access to each specific product is subject to both these general terms and any supplementary product agreements:

• e-Invoice.my: LHDN continuous transaction control compliance rails, digital validation, and ERP integration gateways.
• PollPrice.com: Market price monitoring, supermarket comparison feeds, and analytics tools.
• AI Calorie: Computer vision meal recognition, dietary logs, and nutritional information estimations.
• Email Infinite: High-throughput transactional and marketing email delivery infrastructure.

2. User Accounts & API Security

To access certain services or APIs, you may be required to register an account and generate cryptographic API keys or access tokens. You agree to:

• Provide accurate, current, and complete corporate and contact information.
• Maintain the confidentiality of your credentials, tokens, and API secret keys.
• Immediately notify Akureka of any unauthorized access or security breach involving your account.
• Take full responsibility for all activities conducted under your credentials.

3. Acceptable Use Policy

You agree not to misuse Akureka platforms. Specifically, you shall not:

• Violate any applicable Malaysian or international laws, regulations, or statutory codes.
• Attempt to decompile, reverse engineer, disassemble, or extract source code from our platforms without explicit written permission.
• Launch automated attacks, scraping bots, denial-of-service (DoS) attempts, or probe security vulnerabilities without authorization.
• Use Email Infinite to dispatch unsolicited bulk communications (spam), phishing attempts, malware, or prohibited content.
• Submit fraudulent, forged, or unauthorized tax invoices or documents through e-Invoice.my.

4. Intellectual Property Rights

All intellectual property rights, trademarks, domain names, patents, proprietary algorithms, visual designs, and software code embodied within Akureka and our products remain the exclusive property of AKUREKA SDN. BHD. or our licensors. Nothing in these Terms grants you ownership of any of our proprietary technologies.

5. Fees, Subscriptions & Billing

Subscription plans, API usage tiers, and enterprise pricing are billed in Ringgit Malaysia (MYR) unless otherwise quoted. All fees are exclusive of applicable Malaysian Sales and Services Tax (SST) where mandated by the Royal Malaysian Customs Department. Payments are non-refundable except where explicitly stated in a signed service agreement or required under Malaysian consumer law.

6. Availability & Service Level Commitments

We engineer our infrastructure for high uptime, targeting up to 99.9% availability for core services. However, services are provided on an “as is” and “as available” basis. Akureka does not warrant uninterrupted or completely error-free service during scheduled maintenance windows, emergency security patches, or telecommunication outages outside our reasonable control.

7. Limitation of Liability

To the maximum extent permitted by Malaysian law, Akureka and its directors, officers, and employees shall not be liable for any indirect, incidental, consequential, special, or punitive damages — including loss of profits, revenue, data, or goodwill — arising from your use or inability to use our platforms. Our aggregate liability for any direct claims under these Terms shall not exceed the total fees paid by you to Akureka in the three (3) months preceding the incident.

8. Governing Law & Dispute Resolution

These Terms shall be governed by, construed, and enforced in accordance with the laws of Malaysia. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia, situated in Kuala Lumpur.

9. Modifications to Terms

We reserve the right to modify these Terms at any time to reflect legislative changes, platform upgrades, or regulatory mandates. Significant amendments will be announced on our websites. Your continued use of our services constitutes acceptance of the modified Terms.

10. Legal Contact

For formal notices or legal inquiries regarding these Terms:

Terma Perkhidmatan ini (“Terma”) merupakan perjanjian undang-undang yang mengikat antara anda (“Pengguna”, “Pelanggan”) dan AKUREKA SDN. BHD. (“Akureka”, “kami”), sebuah syarikat yang diperbadankan di Malaysia dengan Nombor Pendaftaran SSM 202601043545 (1705640-X).

Dengan melayari atau menggunakan laman web kami (akureka.com, akureka.my), API pembangun, atau produk perisian kami — termasuk e-Invoice.my, PollPrice.com, AI Calorie, dan Email Infinite — anda bersetuju untuk terikat dengan Terma ini dan Dasar Privasi & Notis PDPA kami.

1. Perkhidmatan Platform & Produk SaaS

Akureka membina dan mengendalikan platform perisian moden. Akses kepada setiap produk tertakluk kepada terma umum ini serta perjanjian produk tambahan:

• e-Invoice.my: Gerbang integrasi dan automasi pematuhan e-Invois CTC LHDN Malaysia.
• PollPrice.com: Pemantauan harga pasaran barangan runcit dan alat risikan perbandingan pasar raya.
• AI Calorie: Pengecaman makanan visual berkuasa AI, log diet, dan anggaran nilai nutrisi.
• Email Infinite: Infrastruktur penghantaran e-mel transaksional dan pemasaran berkelajuan tinggi.

2. Akaun Pengguna & Keselamatan API

Bagi mengakses perkhidmatan tertentu atau integrasi API, anda mungkin perlu mendaftar akaun dan menjana kunci API kriptografi. Anda bersetuju untuk:

• Memberikan maklumat syarikat dan perhubungan yang tepat, terkini, dan lengkap.
• Memelihara kerahsiaan kata laluan, token capaian, dan kunci rahsia API anda.
• Memaklumkan Akureka dengan kadar segera sekiranya berlaku sebarang pencerobohan keselamatan atau akses tanpa kebenaran.
• Bertanggungjawab sepenuhnya terhadap semua aktiviti yang berlaku di bawah akaun anda.

3. Dasar Penggunaan Boleh Diterima

Anda bersetuju untuk tidak menyalahgunakan platform Akureka. Khususnya, anda dilarang sama sekali daripada:

• Melanggar mana-mana undang-undang, enakmen, atau peraturan bertulis Malaysia dan antarabangsa.
• Mencuba menyahsusun (decompile), melakukan kejuruteraan balikan (reverse engineer), atau mengekstrak kod sumber platform kami tanpa kebenaran bertulis.
• Melakukan serangan penafian perkhidmatan (DoS), menguji kerentanan sistem tanpa izin, atau menggunakan bot pengikisan (scraping) tanpa kebenaran.
• Menggunakan Email Infinite untuk menghantar e-mel pukal tanpa izin (spam), cubaan memancing data (phishing), atau perisian hasad.
• Menghantar invois palsu atau data cukai tidak sah melalui e-Invoice.my.

4. Hak Harta Intelek

Semua hak harta intelek, tanda dagangan, nama domain, paten, algoritma proprietari, reka bentuk visual, dan kod perisian yang terkandung dalam Akureka dan platform kami adalah hak milik eksklusif AKUREKA SDN. BHD. atau pemberi lesen kami.

5. Yuran, Langganan & Pembayaran

Pelan langganan dan yuran API dibilkan dalam Ringgit Malaysia (MYR) melainkan dinyatakan sebaliknya. Yuran tidak termasuk Cukai Jualan dan Perkhidmatan (SST) jika berkenaan mengikut ketetapan Jabatan Kastam Diraja Malaysia. Pembayaran adalah muktamad dan tidak boleh dikembalikan kecuali sebagaimana yang diperuntukkan dalam undang-undang pengguna Malaysia.

6. Kebolehsediaan & Komitmen SLA

Kami merekayasa infrastruktur kami untuk ketersediaan tinggi, mensasarkan tahap kebolehpercayaan operasi sehingga 99.9% SLA untuk perkhidmatan teras. Walau bagaimanapun, perkhidmatan disediakan atas dasar “seadanya” (“as is”) semasa penyelenggaraan berjadual atau gangguan telekomunikasi luar kawalan munasabah.

7. Had Liabiliti

Setakat yang dibenarkan oleh undang-undang Malaysia, Akureka dan pengarahnya tidak akan bertanggungjawab terhadap sebarang kerugian tidak langsung, sampingan, kehilangan keuntungan, data, atau nama baik perniagaan yang berpunca daripada penggunaan perkhidmatan kami.

8. Undang-Undang Yang Mentadbir & Bidang Kuasa

Terma ini ditadbir dan ditafsirkan mengikut undang-undang Malaysia. Sebarang pertikaian hendaklah dirujuk kepada bidang kuasa eksklusif mahkamah-mahkamah di Malaysia (Kuala Lumpur).

9. Hubungi Bahagian Undang-Undang

Untuk notis rasmi atau pertanyaan undang-undang berkaitan Terma ini: